Contact
I read every message and usually reply within 5 business days, often much sooner.
What to write about
- Before you buy. Which kit fits where you are, what’s inside, whether it suits your tools.
- Your download. A link that expired or won’t open. Write from the address you paid with and we’ll send fresh links.
- Refunds. A 30-Day Ship-It Guarantee claim, or a question about a refund. The Refund Policy says which route applies and what a claim must include.
- Your licence. What you can and can’t do with the files. The short version is in the Terms and Conditions.
- Your data. A copy of what we hold about you, a correction, or deleting it. See the Privacy Policy.
Payments, invoices and billing
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, so the charge on your statement, your receipt and your invoice all come from Paddle.
For a copy of an invoice, a tax or VAT question, a payment that failed or a charge you don’t recognise, you can go straight to Paddle at paddle.net. Or email us and we’ll sort it out with Paddle for you.
Business details
- Trading name
- Shipped By Alex
- Operated by
- Ondřej Medek, sole trader registered in the Czech Republic
- Business ID (IČO)
- 30096481
- Registered address
- Děčínská 552/1, Střížkov, 180 00 Praha 8, Czech Republic
- [email protected]
- X
- @ShippedByAlex
Email is the fastest way to reach us about anything to do with an order.